Shipping and Returns
📦 Delivery time
The delivery time for orders is 1 to 8 days after payment verification. This time may vary depending on the delivery date and address.
🚚 Shipping costs
- Standard Shipping (Peninsula): Free for all orders.
- Canary Islands and rest of Europe: Fixed cost of €9 .
- Express shipping 48h (only Peninsula): Available for €6.95 .
🔁 Changes
You have 30 calendar days to make changes. During the holiday season (November 15th to January 6th), this period is extended until January 10th. Exceptions may apply due to pandemic or other extraordinary circumstances.
How to make a change?
- Write to us at chillandbuy@chillandbuy.es indicating: that it is an exchange, the purchase date, order number, reason for the exchange, and which product you wish to receive.
- We will send you an email confirming the change.
- Prepare the garments: they must be unused, with tags and original packaging.
- The carrier will deliver the new product and collect the old one.
Note: Exchanges for customized products are not accepted unless they have defects or errors in customization by Chill&Buy.
↩️ Returns
If you want to return a product, this is the process:
- Please write to us within 15 days of receiving your order, stating the reason.
- Free pickup at your home.
- The garment must be in original condition , unused, with tags and in perfect condition.
- Full refund within a maximum of 14 days after checking the condition of the item.
Important: Original shipping costs are non-refundable for international returns (Canary Islands and the rest of Europe).